Policies

Benessere (Italian): Wellness. A state of comfort and well-being. 

About Us

Appointments:

Please show up on time for your appointment at Benessere Skin Spa & Nail Care. I will always do my best to accommodate late arrivals, but cannot guarantee that there will be enough time for a complete service if you are late for your appointment. Due to the length of some of our services, it is recommended that you schedule services as far in advance as possible. 24 hours notice is appreciated if cancelling your appointment is necessary. A credit card is required in order to schedule all spa packages, bridal parties, and any appointment with services totaling more than $200. Your credit card will only be charged on the day of your appointment (you may choose to pay with a different credit card or in cash on the day of your appointment). Exceptions may apply.

Cancellation Charges:

Any booked spa package, bridal party, or appointment with services totaling more than $200 that is cancelled with less than 24 hours notice will result in the client's credit card being charged a cancellation fee of up to 50% of the total cost of services scheduled. Cancellations can only be made by calling the spa at 508-873-3880 or through our online scheduling system at Vagaro.com (please note: our online system will not allow you to cancel within 24 hours of your scheduled appointment time. Please call the spa if you need to cancel or reschedule an appointment during that time). Exceptions may apply.


Any booked spa package, bridal party, or appointment with services totaling more than $200 that the client does not attend and does not cancel is considered a "no-show" and will result in the client's credit card being charged 100% of the total cost of services scheduled. Exceptions may apply.

Gift Cards:
Gift cards are available for purchase at the spa or online. Please include the recipient's mailing address if you would like a physical gift card and brochure mailed via USPS ($1 additional charge). Gift cards must be presented at the time of service. Gift cards are non-refundable and non-replaceable if lost or stolen. Gift cards may be used to purchase services or products.

Returned Checks:
All returned checks are subject to a $30 service fee. Thank you for understanding.

in 1997, Roberta graduated from the Learning Institute for Beauty Sciences and began her career in the beauty industry as a licensed cosmetologist, makeup artist and skin care professional working in some of the top spas and salons in central Massachusetts. She continually seeks to educate herself in order to stay current with new technologies and advances in beauty and skin care treatment options.


Roberta opened Benessere Skin Spa in order to bring the best in professional skin care services to residents in the communities of Grafton and Upton. Why travel to Boston?  At Benessere, our face and body treatments not only leave you feeling relaxed and renewed, but also address and treat your skin problems and concerns. Get the best of both worlds, locally. 


Benessere is a private, appointment-only spa for women located in South Grafton. The spa is reserved just for you during your appointment time, allowing you to enjoy a more relaxing and pampering experience.

                for WOMEN